Introduction
This Shipping Policy outlines the terms and conditions for the shipment and delivery of products purchased from Kisa Candle through kisacandle.in. By placing an order, you agree to the timelines, charges, and policies specified below.
Shipping Timeline
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Processing Time: Orders are typically processed and dispatched within 1-2 business daysfrom the date of order confirmation. Processing times may vary during peak periods or promotional events, in which case customers will be notified of any expected delays.
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Delivery Timeline: Standard delivery timelines are as follows:
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Domestic Shipping: Orders are generally delivered within 3-4 working days (minimum)to 8-10 working days (maximum), depending on the shipping destination.
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Delivery Delays: While we strive to meet our delivery estimates, Kisa Candle is not liable for delays caused by events beyond our control, including but not limited to carrier delays, adverse weather conditions, or public holidays.
Shipping Charges
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Standard Shipping Fees: Shipping fees, if applicable, will be calculated and displayed at checkout. Customers will be informed of any applicable charges before completing their purchase.
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Free Shipping Offers: Free shipping may be available on select orders or as part of promotional offers. Eligibility for free shipping will be explicitly stated during the purchase process.
Order Tracking
Upon dispatch, customers will receive a tracking link via email to monitor the progress of their shipment. It is the customer’s responsibility to ensure accurate contact details are provided at the time of purchase to facilitate tracking communications.
Failed Deliveries
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Incorrect Address: Kisa Candle is not responsible for deliveries made to incorrect or outdated addresses provided by the customer. Re-delivery charges, if applicable, may be assessed in such cases.
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Unclaimed Packages: If a package is returned to us as undeliverable due to the customer’s absence or failure to collect, re-delivery may incur additional charges.
International Shipping
At this time, Kisa Candle offers shipping only within India. Orders placed with international shipping addresses will be canceled, and customers will be notified of the cancellation.
Policy Modifications
Kisa Candle reserves the right to modify this Shipping Policy to reflect changes in our shipping practices, business requirements, or legal obligations. Updates will be posted on this page, and continued use of the website after policy modifications constitutes acceptance of these changes.
Contact Information
For questions or concerns regarding shipping, please contact us at support@kisacandle.in or call +91 9958528876.
