Introduction
This Refund and Cancellation Policy applies to all products and services offered by Kisa Candle through kisacandle.in. By making a purchase, you agree to the terms outlined below regarding cancellations, returns, and refunds.
Order Cancellation
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Pre-Dispatch Cancellations: Orders may be canceled prior to shipment. To request a cancellation, customers must contact our support team at support@kisacandle.in or +91 9958528876 as soon as possible. Orders that have already been shipped cannot be canceled.
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Post-Dispatch Cancellations: Once an order has been shipped, cancellations are no longer permitted. Customers may, however, follow the returns and refunds process as specified below in cases of damaged or defective items.
Refund Policy
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Eligibility for Refunds: Refunds are only offered for items that are damaged or defective upon delivery. Customers must provide photographic evidence of the damaged or defective item within 48 hours of receiving the product. Refunds will be processed upon approval by our support team.
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Refund Process: Once approved, refunds will be credited to the original payment method within 5-7 working days. The time required for the refund to reflect in the customer’s account may vary depending on the bank or payment provider.
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Non-Refundable Items: Certain items may be non-refundable depending on their nature or usage. Such items will be clearly specified on the product page.
Return and Damage Reporting
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Damage Reporting: If you receive a damaged or defective item, please contact us at support@kisacandle.in with photos of the item showing the issue. Our team will review the claim and notify you of the next steps.
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Return Shipping Costs: For approved refunds, return shipping costs, if applicable, will be borne by Kisa Candle.
Changes to this Policy
Kisa Candle reserves the right to modify or update this Refund and Cancellation Policy at its discretion. Any changes will be posted on this page, and your continued use of the website signifies your acceptance of such updates.
Contact Information
For assistance regarding cancellations, returns, or refunds, please contact us at support@kisacandle.in or call +91 9958528876.
